Posted by For Work Form Home Jobs
Amazon offers a unique work environment that fosters innovation, customer focus, and growth opportunities. With a wide range of careers available, from warehouse roles to customer-facing positions, Amazon provides a dynamic and fast-paced setting where employees can thrive. The company prioritizes work-life balance, offering flexible scheduling options, paid time off, and benefits such as Anytime Pay and parental leave. Additionally, Amazon invests in its employees’ development, providing training and skills-building programs to help them advance in their careers or transition to new roles.
Amazon Opportunities for Graduate Entry Level Fresher role, Amazon Jobs Vacancies for Entry Level role, Amazon Recruitment 2024, Amazon Jobs Openings for Fresher, Amazon Hiring Fresher 2024, Amazon Hiring 2024.
Amazon Hiring for Customer Service Associate
Job ID: 2823930
Role: Customer Service Associate – Language Specialist, Books
Job Location: Chennai, India
Experience: 1-5 Years
Job Responsibilities:
- Process and respond to Emails, phone calls and chats received from publishers in French and English
- Investigate payment concerns brought up by English and French-speaking customers
- Demonstrate clear and polite written and verbal communication
- Maintain a positive and professional demeanor at all times
- Meet or exceed all quality, productivity, and time management goals as set by management.
- Follow all site performance and behavior expectations as outlined by management.
- Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
- Follow company policies and processes in order to process customer requests appropriately
- Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
- Escalate customer issues appropriately and in a timely manner
- Proactively communicate system & process issues
- Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
- Contact appropriate teams as needed for systemic issues
- Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
- Flexibility to work shifts including overnight and weekends
BASIC QUALIFICATIONS
- B2 certification in French.
- Must be fluent in French and English in written and verbal communication
- Should be willing to work from the office as VCC is not available.
- Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
- Adequate communication skills.
- Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
- Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
- Must possess adequate analytical skills
How to Apply
Ready to apply? Here’s how you can get started:
- Visit Amazon’s Career Page: Go to the Amazon Jobs website.
- Search for Customer Service Roles: Use keywords like “Customer Service Associate” or filter by location to find relevant openings.
- Create an Account: Set up your Amazon Jobs account if you haven’t already.
- Complete the Application: Fill out the online application, upload your resume, and submit it for review.