Amazon is not just a place to work; it’s a place to grow, innovate, and be part of something big. As a Business Customer Service representative, you’ll play a crucial role in enhancing our customer experience and ensuring that our business clients receive the best service possible.
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Cognizant Recruitment
Are you looking to kick-start your career or make a significant career move? Amazon is excited to announce new openings for Business Customer Service roles, welcoming both fresh graduates and seasoned professionals. This is your chance to join one of the world’s most innovative and customer-centric companies.
Amazon Hiring for Business Customer Service
Job ID: 2682672
Role: Business Customer Service
Job Location: Karnataka, India
Job Responsibilities:
- Be proficient both in Japanese and English language
- Supervise structured learning metrics and also oversee their results for the assigned territory and region.
- Managing live performance metrics end to end for the assigned territory.
- Conducting learning session on new process as well as deliver various training courses as continuous learning.
- Maintaining data and analysis through reports on excel (as per business requirement)
- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
- Identifying learning coaches & certifying them.
- Lead the individual improvement projects to enhance the business performance.
- Drive Quality & Learning metrics
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