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Amazon is not just a place to work; it’s a place to grow, innovate, and be part of something big. As a Business Customer Service representative, you’ll play a crucial role in enhancing our customer experience and ensuring that our business clients receive the best service possible.
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Cognizant Recruitment
Are you looking to kick-start your career or make a significant career move? Amazon is excited to announce new openings for Business Customer Service roles, welcoming both fresh graduates and seasoned professionals. This is your chance to join one of the world’s most innovative and customer-centric companies.
Amazon Hiring for Business Customer Service
Job ID: 2682672
Role: Business Customer Service
Job Location: Karnataka, India
Job Responsibilities:
- Be proficient both in Japanese and English language
- Supervise structured learning metrics and also oversee their results for the assigned territory and region.
- Managing live performance metrics end to end for the assigned territory.
- Conducting learning session on new process as well as deliver various training courses as continuous learning.
- Maintaining data and analysis through reports on excel (as per business requirement)
- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
- Identifying learning coaches & certifying them.
- Lead the individual improvement projects to enhance the business performance.
- Drive Quality & Learning metrics
- Conducting chime sessions & Class room sessions to the stake holders
Required Skills and qualifiction:
- 2+ years of experience in training delivery roles.
- 1 year experience in Customer Service or customer service-related work experience
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software –
- Highly Accurate and Fluent in Japanese and English
- Spoken and Written accuracy and fluency with an additional language
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
- Knowledge of adult learning, content design and facilitation.
How to Apply
Ready to take the next step in your career with Amazon? Here’s how you can apply:
- Visit the Amazon Careers Page: Go to the official Amazon Careers website.
- Search for Business Customer Service Roles: Use the search bar to find the Business Customer Service job listings.
For more details and to Apply click here
- Submit Your Application: Follow the instructions to submit your application online. Make sure to include your resume and any other required documents.
- Prepare for Your Interview: Once your application is reviewed, you may be invited for an interview. Be ready to showcase your skills, experience, and enthusiasm for the role.