November 7, 2024 Amazon / Customer Service / Experience / Fresher / Voice Process

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Amazon Hiring for Customer Service Associate | Fresher and Experienced | Apply Now!!

Posted by Digital Recruitment Hub

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Amazon Hiring for Customer Service Associate
Job Responsibilities:
BASIC QUALIFICATIONS
How to Apply

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Amazon Hiring for Customer Service Associate

Job ID: 2823930

Role: Customer Service Associate – Language Specialist, Books

Job Location: Chennai, India

Experience: 1-5 Years

Job Responsibilities:

Process and respond to Emails, phone calls and chats received from publishers in French and English
Investigate payment concerns brought up by English and French-speaking customers
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience

Contact appropriate teams as needed for systemic issues

Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.

Flexibility to work shifts including overnight and weekends

BASIC QUALIFICATIONS

B2 certification in French.
Must be fluent in French and English in written and verbal communication
Should be willing to work from the office as VCC is not available.
Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
Adequate communication skills.
Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.

Must possess adequate analytical skills

How to Apply

Ready to apply? Here’s how you can get started:

Visit Amazon’s Career Page: Go to the Amazon Jobs website.
Search for Customer Service Roles: Use keywords like “Customer Service Associate” or filter by location to find relevant openings.
Create an Account: Set up your Amazon Jobs account if you haven’t already.
Complete the Application: Fill out the online application, upload your resume, and submit it for review.