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Amazon Hiring for Customer Service Associate
Job ID: 2823930
Role: Customer Service Associate – Language Specialist, Books
Job Location: Chennai, India
Experience: 1-5 Years
Job Responsibilities:
- Process and respond to Emails, phone calls and chats received from publishers in French and English
- Investigate payment concerns brought up by English and French-speaking customers
- Demonstrate clear and polite written and verbal communication
- Maintain a positive and professional demeanor at all times
- Meet or exceed all quality, productivity, and time management goals as set by management.
- Follow all site performance and behavior expectations as outlined by management.
- Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
- Follow company policies and processes in order to process customer requests appropriately
- Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
- Escalate customer issues appropriately and in a timely manner
- Proactively communicate system & process issues
- Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
- Contact appropriate teams as needed for systemic issues
- Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
- Flexibility to work shifts including overnight and weekends
BASIC QUALIFICATIONS
- B2 certification in French.
- Must be fluent in French and English in written and verbal communication
- Should be willing to work from the office as VCC is not available.
- Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
- Adequate communication skills.
- Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
- Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
- Must possess adequate analytical skills
How to Apply
Ready to apply? Here’s how you can get started:
- Visit Amazon’s Career Page: Go to the Amazon Jobs website.
- Search for Customer Service Roles: Use keywords like “Customer Service Associate” or filter by location to find relevant openings.
- Create an Account: Set up your Amazon Jobs account if you haven’t already.
- Complete the Application: Fill out the online application, upload your resume, and submit it for review.