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Genpact hiring for Process Associate Content Moderation Job Opportunity 2024 – Apply Now

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As an industry leader in business process management and digital transformation services, Genpact is dedicated to providing innovative solutions to global businesses. With a focus on delivering exceptional customer experiences and driving operational excellence, we are committed to building a talented team that shares our vision and values.

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JP Morgan Chase & Co. Recruitment

Genpact hiring for Process Associate Content Moderation

Job Title: Process Associate Content Moderation

Location: Hanamkonda

Job summary: 

We are inviting applications for the role of Process Associate, Content Moderation – English
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.

Job responsibilities:

  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
  • Required qualifications:

    Minimum qualifications

    • Any Graduate (PG an added advantage)

    • Freshers are eligible

    • Fluent in English Language

    Preferred Qualifications:

    • Effective probing skills and analyzing / understanding skills
    • Problem-solving skills with customer-centric approach
    • Must be able to work on a flexible schedule (including weekend shift work)