As an industry leader in business process management and digital transformation services, Genpact is dedicated to providing innovative solutions to global businesses. With a focus on delivering exceptional customer experiences and driving operational excellence, we are committed to building a talented team that shares our vision and values.
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JP Morgan Chase & Co. Recruitment
Genpact hiring for Process Associate Content Moderation
Job Title: Process Associate Content Moderation
Location: Hanamkonda
Job summary:
We are inviting applications for the role of Process Associate, Content Moderation – English
We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
Job responsibilities:
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Required qualifications:
Minimum qualifications
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in English Language
Preferred Qualifications:
- Effective probing skills and analyzing / understanding skills
- Problem-solving skills with customer-centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
How to Apply:
If you are ready to take on this exciting challenge and make a difference in the digital world, we encourage you to apply now!
For more details to Apply click here
At Genpact, we believe in harnessing the power of talent and technology to drive positive change. Join us in shaping the future of content moderation and help create a safer, more inclusive online environment for all.