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HCL Technologies is a leading global IT services company that helps enterprises reimagine their businesses for the digital age. With a strong focus on innovation and cutting-edge technology solutions, we strive to empower our clients to achieve their business objectives efficiently and effectively. Our commitment to excellence, coupled with our passion for innovation, has earned us recognition as a trusted partner for organizations worldwide.
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Qualcomm Recruitment
Are you ready to embark on a journey of innovation and excellence? Look no further than HCL Technologies, where opportunities abound for talented individuals seeking to make an impact in the world of technology. We are thrilled to announce that we are currently hiring for the position of Senior Analyst, welcoming both freshers and experienced professionals to join our dynamic team.
HCL Hiring for Senior Analyst
Position: Senior analyst
Job Location: Hyderabad, India
Job Description:
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.