HCL Technologies is a leading global IT services company that helps businesses reimagine their digital future. With a robust presence in over 50 countries and a diverse team of talented individuals, we strive to create innovative solutions that drive growth and transformation for our clients across various industries.
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Accenture Recruitment
Are you ready to embark on an exciting journey in the world of technology and innovation? Look no further because HCL Technologies is now hiring Analysts, welcoming both freshers and experienced professionals to join our dynamic team! If you’re passionate about making an impact, solving complex problems, and driving meaningful change, this opportunity is tailor-made for you.
HCLTech Hiring for Analyst
Role: Analyst
Job Location: Noida, India
Job Responsibilities:
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
Required Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- A passion for technology and innovation
- Ability to thrive in a fast-paced, collaborative environment
- Willingness to learn and adapt to new challenges
How to Apply:
If you’re ready to take the next step in your career journey, we invite you to apply now! Visit our careers portal and explore the exciting opportunities waiting for you at HCL Technologies.
For more details and to Apply click here
Don’t miss this chance to unlock your full potential and make a difference in the world of technology. Join us at HCLTech and be part of a team that’s shaping the future!