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Oracle Hiring for Cloud Support Engineer | Fresher and Experienced | Apply Now!!

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Oracle has been at the forefront of innovation, providing robust cloud solutions that empower organizations worldwide. As a Cloud Support Engineer at Oracle, you will be part of a dynamic team that solves complex technical challenges, ensures seamless cloud operations, and delivers top-notch support to clients.

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Are you passionate about technology and eager to kickstart or elevate your career in the tech industry? Look no further! Oracle, a global leader in cloud solutions, is seeking talented individuals to join their team as Cloud Support Engineers. Whether you’re a fresh graduate or an experienced professional, Oracle offers an exciting opportunity to work on cutting-edge technologies and help businesses transform their operations.

Oracle Hiring for Cloud Support Engineer

Job ID: 242245

Role: Cloud Support Engineer

Job Location: BENGALURU, India

Job Responsibilities:

  • Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
  • Fix: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
  • Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
  • Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members !
  • Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
  • Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with multi-functional teams to enhance the user experience.
  • Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.