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Oracle has been at the forefront of innovation, providing robust cloud solutions that empower organizations worldwide. As a Cloud Support Engineer at Oracle, you will be part of a dynamic team that solves complex technical challenges, ensures seamless cloud operations, and delivers top-notch support to clients.
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Are you passionate about technology and eager to kickstart or elevate your career in the tech industry? Look no further! Oracle, a global leader in cloud solutions, is seeking talented individuals to join their team as Cloud Support Engineers. Whether you’re a fresh graduate or an experienced professional, Oracle offers an exciting opportunity to work on cutting-edge technologies and help businesses transform their operations.
Oracle Hiring for Cloud Support Engineer
Job ID: 242245
Role: Cloud Support Engineer
Job Location: BENGALURU, India
Job Responsibilities:
- Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Fix: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
- Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
- Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members !
- Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with multi-functional teams to enhance the user experience.
- Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
Skills Required:
- Proficiency in cloud technologies, particularly Oracle Cloud Infrastructure (OCI)
- Strong knowledge of operating systems (Linux, Windows) and networking fundamentals
- Experience with virtualization and containerization technologies (e.g., Docker, Kubernetes)
- Familiarity with scripting and automation (e.g., Python, PowerShell, Shell scripting)
- Ability to troubleshoot complex technical issues and provide timely resolutions
- Excellent communication skills for interacting with customers and internal teams
- Knowledge of database systems (Oracle Database, MySQL, etc.) is advantageous
- Understanding of security best practices in cloud environments
- Capacity for learning new technologies and adapting to evolving cloud solutions
- Certification in relevant technologies (e.g., Oracle Cloud certifications) is a plus
How to Apply
To apply for a position as a Cloud Support Engineer at Oracle, start by visiting the Oracle Careers website and navigating to the job search section. Enter relevant keywords such as “Cloud Support Engineer” and specify your desired location. Review the job listings and select a position that matches your skills and experience. Carefully read the job description and requirements. Click on the “Apply” button for your chosen job, which will prompt you to create an Oracle account if you do not already have one. Complete the online application form, upload your resume, and include a tailored cover letter highlighting your relevant experience with cloud technologies, problem-solving abilities, and customer support skills.
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Ensure all information is accurate and thorough. After submitting your application, regularly check your email for any updates or further instructions from Oracle’s recruitment team. Additionally, consider connecting with Oracle employees on LinkedIn to gain insights and potentially strengthen your application.