Wipro is renowned for its commitment to innovation, excellence, and sustainability. With a presence in over 50 countries, Wipro offers a diverse and inclusive workplace where employees are encouraged to think creatively and drive impactful change. Joining Wipro means becoming part of a company that values continuous learning and professional growth.
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HP Recruitment
Are you ready to take your career to the next level with one of the world’s leading technology and consulting companies? Wipro Limited, a global leader in information technology, consulting, and business process services, is currently hiring for the position of Management Trainee. This is a golden opportunity for both freshers and experienced professionals to join a dynamic and innovative organization. Read on to discover more about this exciting role and how you can apply.
Wipro Hiring for Management Trainee
Job ID: 3026326
Role: Management Trainee
Job Location: Gurugram, India
Job Responsibilities:
- Field all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue
- Update own availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to identify recurring trends and prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
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