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Wipro is renowned for its commitment to innovation, excellence, and sustainability. With a presence in over 50 countries, Wipro offers a diverse and inclusive workplace where employees are encouraged to think creatively and drive impactful change. Joining Wipro means becoming part of a company that values continuous learning and professional growth.
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HP Recruitment
Are you ready to take your career to the next level with one of the world’s leading technology and consulting companies? Wipro Limited, a global leader in information technology, consulting, and business process services, is currently hiring for the position of Management Trainee. This is a golden opportunity for both freshers and experienced professionals to join a dynamic and innovative organization. Read on to discover more about this exciting role and how you can apply.
Wipro Hiring for Management Trainee
Job ID: 3026326
Role: Management Trainee
Job Location: Gurugram, India
Job Responsibilities:
- Field all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue
- Update own availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to identify recurring trends and prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to the Team Leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoid legal challenges by complying with service agreements
Skills Required:
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Ability to work collaboratively in a team environment
- Effective time management and organizational skills
- Adaptability and willingness to learn
- Understanding of business processes and operations
- Leadership potential and ability to take initiative
- Attention to detail and accuracy
- Basic knowledge of industry trends and market dynamics
- Customer service orientation and ability to handle client interactions
- Project management skills and ability to manage multiple tasks simultaneously
How to Apply
Applying for the Management Trainee position at Wipro is simple and straightforward. Follow these steps to submit your application:
- Visit the Wipro Careers Page: Go to the official Wipro careers website.
- Search for the Management Trainee Role: Use the search function to find the Management Trainee job listing.
For more details and to Apply click here
- Submit Your Application: Fill in the online application form with your personal details, educational background, and work experience. Upload your resume and any other required documents.
- Prepare for the Interview: If shortlisted, you will be contacted for an interview. Be ready to showcase your skills and enthusiasm for the role.